How it works
From a survey to a walk-through
Six steps, in this order, on every job.
- 01Day one
Step 1: The survey
Two of us spend most of a day in the building. We measure, probe and photograph, and ask what you've noticed.
- 02After the survey
Step 2: The report
A written report in plain language: what we found, what it means, and three lists: fix now, fix next, leave alone.
- 03Your decision
Step 3: The scope
We agree on the fix-now work, and what happens to the rest. Permits are checked here.
- 04In writing
Step 4: The estimate
A written price for each job in the scope, with allowances and exclusions named.
- 05On site
Step 5: The work
Our crew, in the order the building needs. We show you what we open, and write a change order with photos if the plan changes.
- 06Finish
Step 6: The walk-through
We walk the finished work with you, make a list of anything to fix, and give you the paperwork.
Week one
What happens when the work starts
Who comes, what is protected and what is shut off.
On the first morning Renee Pinkney, our site lead, walks the job with you and the crew. Floors and furniture are covered, the work area is sealed with plastic, and a path to a kitchen and a bathroom stays open. You'll know when water, power or heat will be off, and for how long.
Before the first cut
Floors, stairs and furniture covered
A dust wall and a clear route in and out
A site lead you can text, every working day
Old paint handled under the federal renovation rule
Daily clean-up before we leave
Process
Questions about the work
Who is in my house, and who is my contact?
Our crew of carpenters and masons, led on site by Renee Pinkney. She is your contact every working day. Fiona Atwood visits at each stage.
How do change orders work?
If the work changes, we stop, show you with photographs, and write a change order that says what changed and what it costs. We don't go on until you have signed it.
Can we stay in the house?
Usually, yes. The survey says which parts should be empty and when.
Book a survey
It's where every job starts.